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Subscription Box - Frequently Asked Questions

 

What’s in the box?

 

The Milrose Notes executive subscription box offers a wide range of productivity tools that are designed to help you achieve greater success. Each month subscribers will receive inserts, planner accessories, writing instruments, and Milrose Notes product exclusives and content.

 

When you sign up for the Milrose, every month you will receive a box that includes 7 - 10 items. All inserts and planner accessories are designed to fit a A5 size planner.

 

When will I receive my subscription box?

 

We begin shipping our monthly subscription boxes on the 20th – 25th of the month. You can expect to receive an email notification with tracking by the 25th of each month. U.S. customers typically receive their boxes in 2-5 business days following shipment.

Will I automatically be billed?

 

Yes, the month-to-month subscription will automatically renew. You will be billed automatically on your next charge date. If you choose to save by subscribing to a 3 or 6 month pre-paid term, you will be automatically billed on first of the month following the end of your subscription period. For example, if you sign up on January 1st for a 3 month subscription, you will receive your next charge on April 1st when your 3 month prepay renews.

Cancelling a prepaid term after your billing cycle renews will not cancel the shipment of any prepaid boxes. Please email concierge@milrosenotes.com if you would prefer to be refunded for a prepaid subscription rather than receiving your prepaid boxes. Subscription box refunds will be prorated for prepaid subscriptions.

 

What is the return policy?

 

Received subscription boxes are non-refundable/non-returnable. If you would like to cancel and receive a refund for an unshipped box the refund must be requested by the 10th of the month. Subscription box refunds will be prorated for prepaid subscriptions. To request a refund, please contact concierge@milrosenotes.com.

Can I buy a single box without subscribing?

 

Yes and no. There is no way to buy a single box without subscribing. However, if you sign up for a subscription and cancel your subscription before it renews, you will only receive the box you paid for.

 

Can I buy a previous months box?

 

We are unable to sell complete subscription boxes from previous months, however, various items from previous subscription boxes may be made available for purchase in our online shop.

Will you be adding additional planner sizes?

 

All inserts and planner accessories are designed to fit a A5 size planner. We are working on adding on additional planner sizes.

Still have questions? 
Email us at concierge@milrosenotes.com